SHIPPING COST AND TRANSIT TIMES
|Iberian peninsule and Portugal||24-48 h||3,95 €|
|Balearic Islands||48 – 72 h||6,95 €|
|Canary islands||48 – 72 h||8,95 €|
|Europe||48 – 72 h||6,95 €|
For purchases over 50 EUR in Spain and Portugal or 150 EUR in Europe (areas available at checkout process), shipping cost are free.
Currently we do not ship to Ceuta or Melilla. Orders are dispatched before 4pm, Monday to Friday.
If your order is place on Saturday, Sundays or holiday bank, it will be processed the next working day.
Note that for shipments to non-EU countries, Andorra, Gibraltar as well as those of other continents, we have no control on possible taxes of each country, which can range from 10% to 30%; such taxes, if any, are charged by the customer destination.
EXCHANGE AND RETURNS
Once you receive your order, you have 14 calendar days from the date of receipt to exchange and/or return the products you want. Only size changes are allowed. To proceed with the return/exchange size you must send an e-mail to firstname.lastname@example.org with the reference of your order, the reason for the return, and your contact information. Garments must be in perfect condition and with their label. Items must be returned in their original packaging to ensure they are perfectly protected in transit.
Minueto reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same condition in which they were sent.
RETURNS SHIPPING COST
To make your return you have two options:
- Through emails. We will send you a shipping label and you will only have to take the package to your nearest post office. This method of return carries a cost of € 3.95 that will be deducted from the return of your order.
- By your own means. You can send us the return by another shipping method that you choose. We recommend some certificate to be able to track the shipment Returns are free provided they are due to causes attributable to Minueto (defective product or error in the order).
In the case of exchange of size, both the shipping and pickup are totally FREE for orders in Spain, for other countries plese contact with us.
No article changes are accepted, in this case it should be processed as a return and you will have to make a new order with the item you want.
After approving the return (items must be in perfect condition and have the inner and outer labels) you will receive a confirmation email telling you that the amount will be credited to your account in a few days, at most within a maximum period of 14 days.
Remember that credit on your credit card always depend on your bank.