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CHECKOUT PROCESS
How can I make an order?
To make an order in our e-shop you must be registered. Your info will be kept for future orders.
How can I register?
It is very easy to register in our website. Click on “register” and just follow the easy steps on screen and remember to have your payment and address details on hand.
How can I change my personal information?
Click on “My Account”, there, you can change your password, email as well as your shipping and billing address.
What size do I have to choose?
Go check our size chart in the product page. But, if you still have any question, contact us any time.
How do I pay for my order?
Currently, our methods of payment are:
-Debit or credit card using paypal.
-Paypal account
-Bank transfer (only available for Spain)
-Cash on delivery, this method has a supplement, 2% of the total amount with a minimum of 2€ (only available for Spain).
How can I use my voucher?
Before finish your order you will find a field to introduce your voucher and get your discount.
How do I know my order is done correctly?
You will receive a dispatch confirmation from our warehouse once your order it is processed.
DELIVERIES
Which countries do you send to?
Our e-shop sends EUROPE.
How much are the shipping cost?
These are the standard shipping rates:
Destination | Sipping time | Shipping cost | Minimum order for free shipping |
| Iberian peninsule, Balearic Islands and Portugal | 24-48 h | 3,95 € | 50 € |
| Canary islands | 48 – 72 h | 8,95 € | -- |
| Europe 1 | 3 – 5 days | 4,95 € | 100 € |
| Europe 2 | 3 – 5 days | 9,95 € | 150 € |
Europe 1 : Germany, Belgium, France, Italy, United Kingdom, Netherlands.
Europe 2: Rest.
When is my order sent?
If your order is placed from Monday to Friday (no bank holiday) before 5 pm, it will be dispatched on that day. All orders placed from Friday 5 pm until Sunday, will be dispatched the next working day.
EXCHANGES AND RETURNS
How do I return a product?
If your order is within the return period, send an email to shop@minueto.es indicating your order number. We will send you an email with the necessary instructions to make the return.
How long do I have to return an item?
All returns must be made within 14 days from the date of receiving the order.
What happens if the garment does not fit?
If you are not satisfied with the garment, you can make a change of size for free. You can expand the information in our section of Shipping and Returns.
Can I return or exchange my order at a Minueto point of sale?
Returns or exchanges of products purchased in our online store, are only allowed to be made through it.
I have to pay anything to return my items?
Returns are free in Iberial Peninsule and Balearic Islands.
In other areas, you sould ship by your own means. You can send us the return by another shipping method that you choose.
Under what conditions should I return the products?
It is imperative that the returned products are in their original packaging, with all their accessories and labels. They must not be used, damaged, stained, or with body odor or perfume. If from Minueto we detected that the product has been used, we would proceed to the cancellation of the return. You could always claim your product by paying shipping and processing fees.
In case of changing it for another size, the shipping costs of the new garment are at our expense.
Can I modify or cancel my order?
To cancel your order, contact us at shop@minueto.es. Unfortunately we can not modify an order once it has been sent; This includes changing the size / color of an item, removing an item, changing the shipping address or payment method.
Can I exchange my item for another instead of receiving a refund?
Yes, we can change a garment for a different one, you have to follow the steps of the returns and return to make another order to receive the one you want.
In case of changing it for another size, both the collection costs and the shipping of the new garment are free.
What happens if there is a price modification after having placed my order?
In an order, the price presented at the time it was made is valid. Unfortunately we can not make price adjustments later for the requested items.